SHIPPING POLICY

Delivery Timeframe:

- Standard delivery time: 3-7 business days

- Shipping confirmation email will be sent once your order is dispatched

- Tracking information will be provided for all orders

Shipping Guidelines:

- All orders are carefully packaged to ensure snacks arrive in perfect condition

- Orders are sealed in protective boxes to maintain freshness

- Currently shipping to Quebec and every Canadian province 

- Shipping fees are calculated at checkout based on location and order size

Refund Policy

Eligibility for Refunds:

1. Damaged or Defective Products

- Products damaged during shipping

- Products with manufacturer defects

- Products that don't meet our quality standards

2. Missing Items

- Items missing from your order will be refunded or replaced

Refund Process:

- Refund requests must be submitted within 48 hours of delivery

- Photo evidence of damaged/defective products required

- Original packaging must be retained until claim is resolved

- Refunds will be processed to the original payment method

- Processing time: 5-10 business days

Non-Refundable Circumstances:

- Opened products (unless damaged/defective)

- Products past their best-by date due to customer delay

- Orders where delivery confirmation is verified but customer claims non-receipt

- Changes in customer preference or taste

- Unauthorized returns

Our Chargeback Protection:

- All orders require signature confirmation for deliveries over $50

- We maintain detailed shipping records and delivery confirmations- Photo documentation of package condition before shipping

- All customer communication is logged and documented

Customer Protection:

- 100% satisfaction guarantee on product quality

- Transparent communication throughout the refund process

- Customer service available via live chat for immediate assistance

- Each claim is reviewed individually with fair consideration

How to Request a Refund:

1. Contact customer service via live chat within 48 hours of delivery

2. Provide order number and detailed reason for refund

3. Include clear photos of the issue (if applicable)

4. Retain original packaging until claim is resolved

Additional Notes:

- Replacement orders may be offered instead of refunds when appropriate

- Multiple refund requests from the same customer may require additional verification

- We reserve the right to refuse service to customers with a history of fraudulent claims

This policy is subject to change. Last updated: April 23, 2025